Help

Help Center

Welcome to the UpStockPhoto.com Help Center! Here you will find answers to frequently asked questions and resources to help you navigate our website and services. If you need further assistance, please don't hesitate to contact our support team.

1. Getting Started

1.1 Creating an Account

To create an account on UpStockPhoto.com:

  1. Click on the "Sign Up" button at the top right corner of the homepage.
  2. Fill in the required information, including your name, email address, and password.
  3. Click "Create Account" to complete the registration process.
  4. Check your email for a verification link and follow the instructions to verify your account.

1.2 Logging In

To log in to your account:

  1. Click on the "Log In" button at the top right corner of the homepage.
  2. Enter your email address and password.
  3. Click "Log In" to access your account.

2. Buying Stock Photos

2.1 Searching for Photos

To search for photos:

  1. Use the search bar at the top of the homepage.
  2. Enter keywords related to the type of photo you are looking for.
  3. Browse through the search results to find the perfect image.

2.2 Purchasing Photos

To purchase a photo:

  1. Click on the photo you wish to purchase.
  2. Select the desired resolution and license type.
  3. Click "Add to Cart."
  4. Proceed to checkout and complete your payment.

2.3 Downloading Photos

After purchasing a photo:

  1. Go to your account dashboard.
  2. Click on "My Purchases."
  3. Locate the purchased photo and click "Download."

3. Selling Stock Photos

3.1 Becoming a Contributor

To become a contributor:

  1. Log in to your account.
  2. Go to the "Contributors" section in your account dashboard.
  3. Click "Apply to be a Contributor."
  4. Complete the application form and submit your portfolio for review.

3.2 Uploading Photos

To upload photos:

  1. Log in to your account.
  2. Go to the "Upload" section in your account dashboard.
  3. Click "Upload Photos."
  4. Select the photos you wish to upload and add relevant keywords and descriptions.
  5. Click "Submit" to upload your photos.

3.3 Managing Your Portfolio

To manage your portfolio:

  1. Log in to your account.
  2. Go to the "Portfolio" section in your account dashboard.
  3. Edit, delete, or update the details of your uploaded photos as needed.

4. Account Management

4.1 Updating Profile Information

To update your profile information:

  1. Log in to your account.
  2. Go to the "Profile" section in your account dashboard.
  3. Edit your personal information and click "Save Changes."

4.2 Changing Your Password

To change your password:

  1. Log in to your account.
  2. Go to the "Settings" section in your account dashboard.
  3. Click "Change Password."
  4. Enter your current password and the new password, then click "Save Changes."

4.3 Deleting Your Account

To delete your account:

  1. Log in to your account.
  2. Go to the "Settings" section in your account dashboard.
  3. Click "Delete Account."
  4. Confirm your decision by following the on-screen instructions.

5. Payment and Billing

5.1 Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal

5.2 Viewing Invoices

To view your invoices:

  1. Log in to your account.
  2. Go to the "Billing" section in your account dashboard.
  3. Click on "Invoices" to view and download your payment history.

5.3 Refunds

For information on refunds, please review our Refund Policy or contact our support team.

6. Legal and Privacy

6.1 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

6.2 Terms and Conditions

By using our Website, you agree to our Terms and Conditions. Please read them carefully.

6.3 Licensing Agreements

For details on how you can use the photos purchased from UpStockPhoto.com, please refer to our License Agreement.

7. Support

7.1 Contact Us

If you have any questions or need further assistance, please contact our support team at:

Email: support@upstockphoto.com

7.2 FAQs

For quick answers to common questions, please visit our FAQ page.